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Greek engineers work to continue connectivity for Syrian refugees

Communications are critical to help refugees find this type of assistance.

October 14, 2019

Above: Syrian refugees utilizing a charging station provided by NetHope.

For the past three years, Nikos Nassopoulos has seen the benefits that come with connectivity for refugees.

Greek engineer, Nikos Nassopoulos.

As NetHope’s on-the-ground representative in Greece, Nassopoulos has supported the organization’s mission to continue providing connectivity for the hundreds of thousands of Syrian refugees who still reside in settlements in Greece, giving them the opportunity to live a semblance of the lives they formerly held.

More than four million – mostly women and children – fled Syria beginning in 2015, landing in neighboring countries such as Turkey, Lebanon, Jordan, and Iraq. A vast majority landed in Greece following harrowing Mediterranean crossings, hoping for asylum or as a pass-through to other countries. But as the Syrian conflict has continued, many continue to be “stuck” in Greece, and now look for ways to establish their families, find work, educate their children , and check with family and friends who remain in their war-torn homeland.

Communications are critical to help refugees find this type of assistance. Many of the Syrian refugees were fortunate to escape with their mobile phones but needed the telecommunications infrastructure in the refugee settlements where they ended up.

For that reason, the NetHope-led Syrian Refugee Connectivity Alliance installed internet and charging station solutions in 98 sites in Greece, Northern Macedonia, Slovenia, and Serbia, with the majority in Greece between November 2015 and December 2016. With initial funding, technical and equipment assistance, and expertise provided by Cisco, Facebook, Google, Microsoft, and The Patterson Foundation, over one million users have benefited from these services which have been critical on these migrants’ long and perilous journey to safety and normalcy. With that original funding depleted, NetHope enlisted the help of the International Organization for Migration (IOM), a UN agency that oversees migrant and refugee programs around the world.


“Beneficiaries have a great need for communication (via various platforms and applications, such as Facebook, Twitter, Instagram, etc.) with their relatives,” he emphasizes, “but also the need for amusement (music, videos, and movies).” Nassopoulos believes that maintaining the services that were initially set up helps the beneficiaries—people under very difficult conditions. The need for information--to communicate with their relatives, keep up with current news both globally and on their country, and find out about public services in Greece (maps, needed papers, hospitals, shelters)--is critical, but an equally essential part of life is the need to amuse and entertain themselves.

Nassopoulus also acknowledges the work of his colleague, Ilias Papadopoulous, an electrical engineer by training, who previously worked as a telecom engineer for one of Greece’s largest Internet Service Providers . He had been volunteering to support refugees as part of a church mission project. Ilias now works as a local NetHope Refugee Connectivity Coordinator, and Nassopoulus stresses “what an invaluable part of the team” he is.

For Nassopoulos, getting the opportunity to work in the field ensuring that the world continues to be accessible for the refugees was important to his professional background, but also his personal ethic. “I am a humanitarian,” he says proudly.

Greek engineer Ilias Papadopoulous was an initial volunteer on the project and he has continued to this day along with Nassopoulus.

Read past posts on the Syrian Refugee Crisis:

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