The global pandemic has accelerated digital transformation and automation in the nonprofit sector, and many NGOs are considering and developing chatbots to augment the way they provide services and support. Chatbots are quickly becoming a powerful channel to reach internal staff and public with timely, accurate and relevant information. They can automatically handle routine tasks at scale so that limited and strained resources can be deployed where they provide the most value.
In summer 2020, NetHope and Microsoft partnered to enable NetHopes Africa Chapter NGOs to integrate conversational AI into their processes to help address some of the challenges that were exacerbated by the COVID-19 pandemic. As part of this project, several NetHope members (INGOs) came together to develop chatbot solutions which will enable them to improve the way they provide services and support to their staff.
In this session, participants will:
Knowledge Sharing chatbot (Mama Africa) enables NetHope member organizations across Africa to access portfolio of training content, information, and NGO best practices across different technical areas (C&I, Cloud Services, Governance, etc), connect the users to the local expert network, and contribute content to the bot library.
Tech Support chatbot enables Christian Aid staff to resolve technical issues via a self-service, chat-based functionality, get in contact with tech support agents via Jira ticket submission through Power Automate, and request equipment.
Read more here.
|Elizabeth Njoroge, International ICT Business Partner, Christian Aid|
|Ahmed Mihaimeed, Regional ICT Director, SOS Children's Villages International|
|Leila Toplic, Head of Emerging Technologies Initiative, NetHope|