We’re excited to share the second case study in our series exploring how AI can strengthen humanitarian practice. Following our first case study on DEEP, this new addition focuses on Signpost AI, a project developed by the International Rescue Committee (IRC), Mercy Corps, Internews, and local partners.
In 2015, the IRC launched the Signpost Project to support displaced populations in Greece, the Balkans, and Italy with reliable, needs-based information. By setting up digital help centers, Signpost empowers migrants and refugees to access essential services and get answers to critical questions. Now, in 2024, with global displacement surpassing 117 million, the team is piloting a generative AI-powered chatbot to scale their services and reach even more people in crisis.
Our second case study, released December 18, 2024, introduces Signpost AI, with our thanks to Andre Heller and the Signpost AI team for sharing their journey, experiences and learnings.
NetHope & UKHIH Case Studies
As Artificial Intelligence (AI) is dramatically changing the world, the humanitarian sector needs to navigate a way forward that harnesses its potential to strengthen humanitarian practice while mitigating potential challenges and risks. NetHope is proud to be working with the UK Humanitarian Innovation Hub (UKHIH) to document and share case studies on the use of AI technologies to address the many challenges in the humanitarian sector. The intent is that they will serve as a resource for humanitarian organizations interested in implementing similar AI solutions, providing insights, lessons learned, and best practices for the benefit of these organizations and the overall sector.
Sign up for the UKHIH AI newsletter here for additional resources.
If you are a NetHope Member, sign up to the NetHope Network here and to join the NetHope AI and Emerging Technologies Working Group to learn and collaborate on the responsible use of AI for nonprofits.
