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Digital Skills Framework | Complex Problem Solving

The Technical Literacy track offers several options for nonprofit learners depending on your needs or the needs of your organization

Creativity &InnovationEntrepreneurialSpiritDIGITALNONPROFITTechnicalLiteracyHighly AdaptiveCollaborationComplex ProblemSolvingDigitalResponsibility

Complex Problem Solving is the ability to solve increasingly complex problems using research, analytics, rapid prototyping and feedback. With so much information coming from different areas, pivoting to incorporate environmental changes and working in an agile manner is critical to achieving the best solution.

Digital Proficiency

As part of the Digital Skills Framework, we offer the below information to help you with your journey to digital proficiency. Each category has three sections:

  • Read - Provides reading material on the topic.
  • Watch - Provides videos to watch on the skills topic.
  • Try - Provides more traditional hands-on learning.

Each of the learning items has a marker in the upper left corner. Grey is for basic getting started learning, blue is for the next step in building skills, and orange is for proficiency level learning.

We hope this helps you get started on your journey and we welcome your feedback and suggestions to make this a better place for digital skills. Is something missing that you would like to add? Use this form to propose new learning content for the Digital Skills Framework.


Shackleton's Way

A book on leadership through one of the most extraordinary examples in history. The principals of Shackleton and how to apply those principals in business.
AUTHOR: Margot Morrell, Stephanie Capparell, Alexandra Shackleton
COST: See Pricing


Acombination of article, blog and video, integrated in a way that allows you multiple options for learning about how to approach decision-making when tackling problems.
AUTHOR: Chip Heath, Dan Heath
COST: See Pricing


What nonprofits can learn from Coca-Cola

A 15-minute video reflecting on how to learn from others and apply that learning to NGO efforts. This video explores the innovation of Coke in distributing product to the most remote areas of the world and what we might learn from their innovation.AUTHOR: Melinda French Gates


Solving Complex Problems Specialization

Start learning about collaboration thru this book on the power of working together. Great context as a foundation for collaborative teams.
VENDOR: Coursera
COST: See Pricing

Problem Solving Techniques

The different ways to think about a problem, before coming to a decision.
VENDOR: LinkedIn Learning
COST: See Pricing
LinkedIn Learning has a 30 day free trial, but after that time, there is a subscription fee.

Improve Your Problem-Solving Skills

6 short courses towards a badge of completion. Learning basics around problem solving and strategic thinking all the way to decision-making.
VENDOR: LinkedIn Learning
COST: See Pricing
LinkedIn Learning has a 30 day free trial, but after that time, there is a subscription fee.

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